Cancellation Policy


Airport Arrival and Departure Service

  • Full Charges will apply if there is a no show to a Firm Order (F.O.)
  • Full Charges will apply if there is a cancellation of a (F.O.) two hours (120 min. or less) prior to your scheduled pick up or scheduled arrival.
  • 50% Charges will apply if a cancellation of a (F.O.) is made by notifying Valley Limousine by phone (121 min. – 239 min.) prior to your scheduled pick up or scheduled arrival.
  • There are no charges for cancellation of a (F.O.) if you notify Valley Limousine by phone four (4) hours 240 min. or more prior to your scheduled pick up or scheduled arrival.
  • From time to time the dynamics of a given situation (because of weather or airline inventory problems) require that you make adjustments to your (F.O.), with Valley Limousine, to catch another carrier/or time slot for that “same day only”.
  • These changes MUST BE made as a Firm Order Change Request (F.O.C.R.) with a Valley Limousine agent via phone @ 1-888-699-5466 A New (F.O.) confirmation will be issued @ that time.
  • A $25.00 fee for all (F.O.C.R.) that are 6 hrs. (360 min. or less) from scheduled (F.O.)

For all Other Services

  • Full Charges will apply if there is a no show to a Firm Order (F.O.)
  • Full Charges will apply if there is a cancellation of a (F.O.) eight (8) hrs. (480 min. or less) prior to scheduled start time.
  • 60% Charges will apply if a cancellation of a (F.O.) sixteen (16) hrs. (960 min. – 481 min.) prior to your scheduled start time.
  • 40% Charges will apply if a cancellation of a (F.O.) twenty-four (24) hrs. (1440 min. – 961 min.) prior to your scheduled start time.
  • 20% Charges will apply if a cancellation of a (F.O.) thirty-six (36) hrs. (2160 min. – 1441 min.) prior to your scheduled start time.
  • 10% Charges will apply if a cancellation of a (F.O.) forty-eight (48) hrs. (2880 min. – 2161 min.) prior to your scheduled start time.
  • No Charge when cancellation is beyond 48 Hours
  • Notification of any change to a (F.O.), must be made (12) twelve hours or more prior to any (F.O.) with a Valley Limousine agent by phone @ 1-888-699-5466.
  • Minimum Charge for a (F.O.) change is $25.00
  • Actual charges for changes to (F.O.) for As Directed, Charter, & Portal Services, is based on time, distance, and scope of the original  (F.O.)

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